PAIA Manual

Manual published in terms of Section 51 of the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000) (“the Act”). The Act gives effect to Section 32 of the Constitution — the right of access to information held by the State and by another person where required to exercise or protect any right.

Reference to any information beyond that required by Section 51 of the Act does not create any right or entitlement to receive such information other than in terms of the Act.

1. About Oxygn

Oxygn ISP (Pty) Ltd provides internet services and access to customers in both the corporate and home markets.

Oxygn supports the constitutional right of access to information and is committed to providing access to its records in accordance with the Act, the confidentiality owed to third parties, and the principles of South African law.

2. Availability of this Manual

A copy of this Manual is available on request from the Information Officer by email, and from the website oxygn.co.za. It may also be obtained from the South African Human Rights Commission (SAHRC) and the Information Regulator. This Manual is updated from time to time as required.

3. How to request access to records

Requests for access to records held by Oxygn ISP (Pty) Ltd must be made on the prescribed request form, available on our website, from the SAHRC website (sahrc.org.za), the Information Regulator (inforegulator.org.za), or the Department of Justice and Constitutional Development (justice.gov.za, under “regulations”).

Requests need not be accompanied by payment, but will only be processed once the prescribed fees are paid.

• Provide sufficient detail on the form to identify the record and the requester.
• Indicate the form of access required, and how you wish to be informed.
• Identify the right you are seeking to exercise or protect, and explain why the record is required for that purpose.
• If acting on behalf of another person, submit proof of your authority to the Information Officer’s satisfaction.

The standard request form is available from Oxygn and the regulators. Not using the prescribed form, or not providing sufficient information, may cause a request to be refused or delayed. All requests are evaluated in accordance with the Act.

4. Contact details

5. The Information Regulator & SAHRC

The Guide on how to use the Act, contemplated in Section 10, is available from the Information Regulator, which now oversees PAIA (this function moved from the SAHRC to the Information Regulator).

Information Regulator (South Africa)

South African Human Rights Commission (PAIA Unit):

6. Voluntary disclosure

Oxygn has not published a notice in terms of Section 52(2) of the Act. Information relating to Oxygn and its services is freely available on the website, with further information made available from time to time in marketing and public communications.

7. Records held by Oxygn

Oxygn maintains records in the following categories. Recording a category here does not imply a request for access will be granted — all requests are evaluated case by case under the Act.

Internal records

Memorandum and Articles of Association; financial records; operational records; intellectual property; marketing records; product records; statutory records; internal policies and procedures.

Personnel records

Records relating to anyone who works for or provides services to Oxygn — including directors and staff: personal records provided to Oxygn; records third parties have provided about personnel; conditions of employment and related contractual records; internal evaluations; and other internal records and correspondence.

Customer records

Oxygn protects the confidential information of its customers; any request for customer information must be carefully motivated with regard to Sections 63 to 67 of the Act. Customer information includes: records provided by the customer; needs assessments; personal records; credit information and research; records third parties have provided about customers; confidential and contractual records; evaluations; and transactional records.

Other parties and records

Records relating to contractors, suppliers, joint ventures and service providers; records held by Oxygn about other parties (financial, correspondence, contractual, email, logs); and records relating to Oxygn’s own commercial activities and research.

8. Records available in terms of other legislation

Information is available, where applicable, in terms of: the Basic Conditions of Employment Act; Companies Act; Electronic Communications and Transactions Act; Labour Relations Act; Promotion of Access to Information Act; Skills Development and Skills Development Levies Acts; Unemployment Insurance and Contributions Acts; and the Value Added Tax Act.